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Building BPM Capabilities
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Getting BPM up and running internally, establishing a common methodology, building human competencies, developing reusable methods, tools and techniques, developing an effective communications plan and assuring sustainability.
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Gaining Executive Support
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Understanding enterprise readiness and helping the organization become more mature including getting executive and senior management buy-in and establishing a common BPM language. Assuring executive understanding and buy-in to the redesign of their own management processes.
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Using BPM to Leverage Business Strategy and to Change How Businesses Are Managed
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How to use BPM to assure alignment of corporate strategy with management of operations including architecture, change portfolio management, alignment of disparate enterprise capabilities such as IT, HR, enterprise architecture and other enterprise assets.
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Designing Business processes for Operational Excellence
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How to design and change processes to achieve the goals of greater effectiveness and efficiency; better faster and cheaper.
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Designing Business Processes for greater Customer Intimacy
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How to analyze and design processes that accomplish greater customer satisfaction and loyalty.
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BPM Governance and the Centre of Expertise
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How to manage Business Process as Enterprise Assets through governance of process performance and change, introducing BPM as an enterprise discipline into an organization including how to setup and run a BPM Centre of Expertise.
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BPM Success Stories with Measurable ROI
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Completed strategic, operational or technical BPM case studies from all market sectors that demonstrate the value of BPM through presentation of measureable business performance results.
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Process Modeling and Improvement Techniques and Best Practices
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How to build and use effective and stable process architecture models and connected project level process models. How to analyze a process methodology to eliminate waste and improve performance, including techniques and notations for scoping, mapping, measuring, analyzing and designing. Specialist approaches such as Lean and Six Sigma are encouraged.
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Business Process Design Innovation
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How to apply innovative concepts and techniques to business processes, from unstructured to very structured methods, to generate out of the box new ideas and business models.
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Process-Centric Approaches to Business Rules and Business Analysis
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Finding, classifying, organizing and re-using business rules as part of a business process specification for ease of change, including rule and process independence. Using processes to define the requirements for IT system functionality including process use-cases, IT services and related specifications to align business and information systems.
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Business Process Agility
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How to design business processes that are adaptable and easy to change from the outset.
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BPM Technology Implementation
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How to leverage the promise of BPM centric technologies and enterprise architectures including BPMS, BAM and SOA. Ensuring integrity from process designs through development and roll out.
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BPM Human Change
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Establishing roll-out plans for process-centric business solutions that engage staff and motivate managers with the full commitment of business executives.
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BPM, Innovation and Emerging Trends
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New and emerging business concepts, ideas or technologies which have a particular relevance to BPM. New ways of thinking about BPM.
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